The Sub-Committee received a report on
progress made by Bereavement Services in enhancing the service
provided to customers. The Head of Finance presented the main
report and summarised the main points, in particular:
The Covid-19 pandemic has had a significant effect on the Service,
causing an increase in the number of funerals and also restricting
the number of mourners able to attend.
The Bereavement Service responded by the reducing the length of
funeral services from 45 to 30 minutes and lowering the charges
The crematorium at Fladbury continues
to attract customers who were previously likely to use Astwood.
A new Business Development Manager was appointed in Bereavement
Services in February 2020 with the aim of enhancing the
Previously information on the Council’s bereavement services
was held on the City Council’s website. A new standalone
website has now been launched.
Memorial income has grown in recent years and it is hoped that new
developments in this area will continue that trend.
RESOLVED: That the
Sub-Committee note the progress made by Bereavement Services in
enhancing the service provided to customers.